Our Protection Tools
CC99 offers several powerful responsible gaming tools, all completely free of charge
Set Betting Limits
Set your own daily, weekly, or monthly deposit and bet limits. Once set, limits cannot be easily increased — that's what keeps you protected.
Self-Exclusion
Temporarily or permanently close your account. This takes effect immediately and CC99 will fully respect your decision.
Session Time Control
Set a time limit for your sessions before you start playing. Once the time is up, CC99 will automatically remind you.
Cooling-Off Period
Take a break from 24 hours up to 6 weeks. Your account stays active — only gaming access is temporarily suspended.
Gaming History & Analytics
Easily view your overall betting, win/loss, and spending stats. Stay informed about where you stand.
Age Verification
Age verification is mandatory when registering at CC99. The platform is strictly off-limits to anyone under 18.
Why is responsible gaming important?
At CC99, we firmly believe that gaming is a form of entertainment — not a source of income. While enjoying online betting and casino games, many players lose sight of the fact that it carries real financial risk. When entertainment turns into addiction, it can seriously damage your family life, financial stability, and mental health.
Responsible gaming is not just about following rules — it's about knowing your limits, respecting yourself, and keeping the experience enjoyable. CC99 encourages every player to adopt this mindset. Our platform is equipped with tools to help you make the right decisions.
Many players in Bangladesh join online betting or live casino platforms purely for entertainment. But sometimes small bets gradually grow larger, and it can be hard to recognize when things start getting out of hand. That's why CC99 wants you to stay aware before it becomes a problem.
Keep in mind: There are no guarantees in gambling. Every bet carries the risk of losing money. Only wager what you can afford to lose without affecting your daily life.
How to Build Healthy Gaming Habits
Building responsible gaming habits is easier than you think, as long as you follow a few simple rules from the start. The list below was made just for you:
- Set a fixed budget before you start playing and never exceed it.
- Set a time limit — decide in advance how long you'll play, and take a break when that time is up.
- Spend time with family and friends — don't let gaming take the place of your social life.
- Don't chase losses by betting more — that's the most common mistake players make.
- Don't play when you're stressed, sad, or angry — it's harder to make good decisions when you're in that state.
- Never bet with borrowed money or funds set aside for emergencies.
- Don't treat gaming as a source of income — it is entertainment only.
- Use CC99's self-exclusion or cooling-off options when you need to — it's not a weakness, it's the smart move.
What Successful Gamers Say: Players who stick to their limits are the ones who enjoy the experience longest. Practicing responsible gaming on CC99 makes your time here more rewarding.
Self-Assessment — Check Yourself
If you answer "Yes" to 2 or more of the questions below, consider seeking help.
Do you often spend more than your planned budget and regret it afterward?
Do you find yourself placing larger bets repeatedly to try to win back money you've lost?
Do you hide your gaming habits from family or friends?
Do you feel uncomfortable, irritable, or anxious when you stop gaming?
Do you neglect work, studies, or family responsibilities because of gaming?
Have you ever borrowed money or sold assets to fund your gaming?
If your answer is "Yes": Don't worry — acknowledging it is the first step. Reach out to the CC99 support team or a professional helpline. You are not alone.
How to Set Your Limits
Setting limits on CC99 is simple. Just follow a few steps to create your responsible gaming environment:
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1
Log In to Account
Log in to your CC99 account and click the profile icon in the top right corner.
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2
Open "Responsible Gaming" Settings
From the account settings menu, select the "Responsible Gaming" option.
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3
Choose Your Limit Type
Deposit limits, bet limits, session timers, cooling-off periods, or self-exclusion — choose what works best for you.
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4
Set Amount & Duration
Daily, weekly, or monthly — set limits for any period you choose, at an amount that suits you.
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5
Confirm — Takes Effect Immediately
Limits take effect immediately once set. To increase a limit, a 72-hour cooling period applies.
Need Support? If you have trouble setting things up yourself, contact CC99's 24/7 live chat support. Our team is ready to help.
Self-Exclusion — A Brave Decision
Self-Exclusion is a feature where you choose to pause or permanently stop gaming on CC99 for a set period or indefinitely. It's not a punishment — it's a powerful act of self-care.
What Happens When Self-Exclusion Takes Effect?
- You will not be able to log in to your account or place any bets.
- Your account balance will remain safe and can be withdrawn once the period ends.
- All CC99 marketing messages and promotional offers will be stopped immediately.
- Your account cannot be reactivated before the Self-Exclusion period ends.
Self-Exclusion Duration Options
- 30 Days (Temporary Break)
- 3 Months
- 6 Months
- 1 Year
- Permanent Closure (Account closed forever)
Keep in mind: Once Self-Exclusion is active, we cannot reopen your account before the set period ends, even if you request it. This is in place to protect you.
Protection of Minors
CC99 strictly prohibits gaming by anyone under 18. Age verification (KYC) is mandatory during registration. CC99 considers the protection of minors one of its most important responsibilities.
Advice for Parents
If a child or teenager in your household is interested in online gaming platforms, take the following steps:
- Use parental control software on your computer or mobile device.
- Keep your bank account or mobile banking (bKash/Nagad) passwords secure.
- Talk to your children regularly about their online activities and stay informed.
- If your child has registered on CC99, contact our support team immediately — we will close the account right away.
FAQ — Responsible Gaming
Simple answers to the most frequently asked questions
Help Center
You are not alone — help is always within reach
Live Chat
Instant support in Bengali, 24/7. Whether it's a gaming concern or personal stress — we're here to talk.
Email Support
[email protected] — share your concerns confidentially. We'll get back to you within 24 hours.
Professional Counseling
Referrals to gaming addiction specialists are available through CC99 support.
Resource Guide
Free responsible gaming guides and resources are available from CC99 support.